Backed by the manufacturer.
Handled by us.

Every brand we carry backs their products with a manufacturer's warranty. Coverage terms differ by brand and product category. The table below shows the headline coverage for each brand we stock. For the full legal text, follow the link to each brand's warranty page.

1.1 Coverage at a glance

1.2 VintageView, Lifetime Limited Warranty

VintageView wine racks and storage systems are covered for the lifetime of the product against defects in materials and workmanship. This is one of the strongest manufacturer warranties in the wine storage industry. The lifetime warranty applies to the original purchaser and is non-transferable.

1.3 Wine Guardian, 25 Months Parts and 13 Months Labor

Wine Guardian cooling units, assembled in the USA, carry the Wine Guardian Standard Warranty: 25 months on parts and 13 months on labor from the date of the original invoice, for the original buyer, against defects in materials and workmanship under normal use and service. Labor is reimbursed only when Wine Guardian approves the repair before work begins. The optional Platinum Warranty extends labor to 25 months and covers the compressor, evaporator coil and condenser coil for parts to 61 months.

1.4 Summit, 1-Year Full + 5-Year Compressor

Summit (Felix Storch, Inc.) wine coolers and refrigerators carry a 1-year limited warranty on parts and labor, plus an additional four years, five years total, of sealed-compressor coverage against defects in materials and workmanship. The warranty applies to the original purchaser, covers residential use in the contiguous 48 states, and is non-transferable.

1.5 Breezaire, Coverage Varies by System

Breezaire WKL self-contained systems carry 5 years of parts coverage and 1 year of factory labor. WKSL split systems carry a 1-year warranty on all components. Coverage applies to the original retail purchaser, is non-transferable, and applies in the United States. Installation, removal, packing, unauthorized repairs, misuse, and modifications are not covered.

1.6 Kessick: manufacturing defects, no fixed term

Kessick Wine As Art walls are handcrafted to order in Greenville, South Carolina and are covered against defects in materials and workmanship. Kessick does not publish a fixed warranty period in years for its panels and wall systems, and we are not going to quote a number the manufacturer has never stated. Claims are assessed on the individual product and the nature of the defect. What Kessick does do consistently is remake or replace products that left its shop defective, or that arrived damaged in shipping, at no charge, provided the claim is raised promptly and before installation begins. Natural grain and color variation in wood is a property of the material and is not a defect.

1.7 Genuwine Cellars Reserve: read this before you buy

Genuwine Cellars publishes a Lifetime Warranty, and it is important to understand what it attaches to. That Lifetime Warranty applies only to installations completed by Genuwine Cellars' own team. Orders shipped by Wine Majesty are customer-installed and are therefore not covered by that Lifetime Warranty. Every system we ship is still covered against defects in materials and workmanship, and where a defect is clearly demonstrated Genuwine accepts a free return within 60 days of delivery with return freight covered. We put this in front of you before the sale rather than after it, because you are entitled to know which warranty you are actually buying.

You shouldn't have to chase manufacturers if something goes wrong. When you buy from Wine Majesty, you gain a dedicated point of contact for every warranty claim, from first call to final resolution.

2.1 What we do for you

2.2 Why this matters

As an authorized dealer for every brand we carry, we have direct relationships with each manufacturer's warranty and service departments. That means we can escalate issues, get faster responses, and advocate for the best resolution, something a direct consumer cannot always do on their own.

Filing a warranty claim through Wine Majesty is straightforward. The whole process starts with a single email or phone call. We handle everything from there.

3.1 The four steps

For warranty questions on a specific product, or to start a warranty claim, contact us directly. We respond the same business day.

4.1 How to reach us

For any warranty question, whether you need to understand coverage terms, check the status of an open claim, or start the process for a defective product, please use the contact details below. The phone is the fastest path during business hours.

• Email: support@winemajesty.com, best for non-urgent enquiries and documentation submission.
• Phone: (331) 244-8273, Mon to Fri, 9 AM to 5 PM CT. Best for urgent issues or active claims.
• Brand warranty pages: VintageView, Wine Guardian, Allavino, and Summit pages contain the full legal warranty terms for each brand.