Wine Guardian — 2-Year Factory Warranty.

Wine Guardian warrants its cooling units against defects in materials and workmanship under normal use and proper installation. Coverage is comprehensive for the full 2-year period — parts, labor, and the craftsmanship that goes into every USA-made unit.

1.1 Coverage summary

• Defects in materials — any component that fails due to a defect in the materials used in manufacturing.
• Defects in workmanship — any failure attributable to how the unit was assembled or manufactured.
• Normal use — the unit must be operated under normal conditions as described in the product manual.
• Proper installation — coverage applies when the unit is installed according to Wine Guardian’s installation guidelines.
• Duration — 2 years from the date of purchase.

The 2-Year Factory Warranty applies to all Wine Guardian systems we carry. Whether you chose a through-the-wall unit or a fully ducted split system, the same comprehensive coverage applies from day one.

2.1 Covered system types

• Through-the-wall (self-contained) units — the most widely installed Wine Guardian configuration, mounted directly through the cellar wall.
• Ducted self-contained systems — all-in-one units with ducted airflow for remote placement outside the cellar space.
• Ducted split systems — split-system units with ducted delivery, suited to larger cellars or specific architectural layouts.
• Ductless split systems — split-system units without ductwork for flexible placement of evaporator and condenser.

A side-by-side view of what the Wine Guardian warranty covers and what it specifically excludes.

Before any repair or replacement work begins, Wine Guardian must authorize the corrective action. This is a firm requirement — unauthorized work cannot be reimbursed under the warranty.

4.1 What this means in practice

Contact Wine Majesty first — before you arrange a service call, ship any parts back, or pay for any repairs. We will contact Wine Guardian to obtain authorization for the corrective action. Once authorization is confirmed, you will be advised on next steps.

4.2 Why authorization exists

Authorization protects you as well as the warranty process. It ensures the proposed repair is appropriate, that the right parts are used, and that the work is performed by a qualified technician — all of which are required for the repair to be covered.

Contact Wine Majesty support — we coordinate directly with Wine Guardian to authorize and process your claim. You work with one team, ours, from start to finish.

5.1 The three steps