Answers, before you have to ask twice.

Self Contained systems can be installed without a licensed HVAC-R technician. All other systems must be installed by a licensed HVACR technician.

20 amp dedicated circuit. Single appliance surge is also recommended.

You must always connect your drain line. During cooling, a unit will produce condensate. The excess condensate will drain out of the unit through the drain line. It is critical that the drain line is connected at all times to ensure that there is no water damage to the wine cellar. Failure to properly install the drain line will void your warranty and can lead to mold and mildew growth.

This is not recommended.

Cooling units release heat as they operate, so it’s normal for the exhaust air to reach 90–100°F. To ensure proper performance, the unit must have good ventilation and enough unobstructed space for this hot air to escape.

If the available area is small or enclosed, consider adding ducting to redirect the hot exhaust to a safe location.

If the exhaust air will be vented into a space that regularly stays at 78°F or higher, you should consider upgrading to an Extreme unit or a split system. The Extreme Series is designed to function efficiently in ambient temperatures of 95–100°F and can be installed through an exterior wall or in insulated spaces such as mechanical rooms or garages.

Cooling units also generate noise. If noise is a concern, a fully ducted unit, an Extreme Series model with three-speed fans, or a split system may be the best solution.

Tracking the status of your order is easy. Once your order has been processed and shipped, you will receive a confirmation email containing a unique tracking number. You can use this tracking number on our website or the carrier's website to monitor the real-time status and location of your package.

We understand that circumstances may change. If you need to modify or cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that orders are processed quickly to ensure prompt delivery.

We offer a variety of convenient payment methods to make your shopping experience seamless. Accepted payment methods include major credit cards.

We offer a variety of shipping options to cater to different customer preferences. Standard shipping is the most economical choice with a delivery time of 6-13 days, while expedited shipping provides a faster delivery option at an additional cost.

Free shipping on VintageView wine racks and Wine Guardian units (any contiguous US state). Allavino coolers ship via freight (calculated at checkout by weight + destination zone). Optional professional assembly available as a paid add-on from $200 — contact us for a quote.

No, at this time we do not ship outside the US.

Our return policy is designed to ensure customer satisfaction. If you're not completely satisfied with your purchase, you can return the item within 30 days of receiving it for a full refund.
Fees and conditions may apply — see our Refund & Return Policy for full details.

Initiating a return is simple. Log in to your account on our website, go to the order history section, and select the item you wish to return. Follow the provided instructions to generate a return authorization, and then ship the item back to us using the prepaid shipping label provided.

In most cases, return shipping fees are the responsibility of the customer. However, if the return is due to an error on our part, such as receiving a damaged or incorrect item, we will cover the return shipping costs. We recommend using our provided prepaid shipping label for hassle-free returns.

Warranty terms vary by product:

• VintageView wine racks: Lifetime limited warranty against defects in materials and workmanship.
• Allavino wine coolers: 1-year full warranty (parts and labor) plus 5-year compressor warranty. Residential use only — commercial or rental use is covered for 90 days.
• Wine Guardian cooling units: 2-year factory warranty.

For full terms by brand, see our Warranty page or the brand-specific warranty pages linked from each product.

No registration is required. Your Wine Majesty order receipt serves as proof of purchase for all warranty claims. Keep your order confirmation email for your records — that's all you'll need if you ever have to file a claim.

Coverage exclusions vary by brand, but in general the following are not covered:

• Damage from misuse, accidents, modifications, or unauthorized repairs
• Improper installation
• Normal wear and tear and cosmetic damage
• Shipping costs and labor charges (varies by brand)
• Commercial or rental use under residential warranties

For brand-specific exclusions, please see our individual warranty pages: VintageView, Wine Guardian, and Allavino.