FAQ

Self Contained systems can be installed without a licensed HVAC-R technician. All other systems must be installed by a licensed HVACR technician.

20 amp dedicated circuit. Single appliance surge is also recommended.

You must always connect your drain line. During cooling, a unit will produce condensate. The excess condensate will drain out of the unit through the drain line. It is critical that the drain line is connected at all times to ensure that there is no water damage to the wine cellar. Failure to properly install the drain line will void your warranty and can lead to mold and mildew growth.

This is not recommended.

Cooling units release heat as they operate, so it’s normal for the exhaust air to reach 90–100°F. To ensure proper performance, the unit must have good ventilation and enough unobstructed space for this hot air to escape.

If the available area is small or enclosed, consider adding ducting to redirect the hot exhaust to a safe location.

If the exhaust air will be vented into a space that regularly stays at 78°F or higher, you should consider upgrading to an Extreme unit or a split system. The Extreme Series is designed to function efficiently in ambient temperatures of 95–100°F and can be installed through an exterior wall or in insulated spaces such as mechanical rooms or garages.

Cooling units also generate noise. If noise is a concern, a fully ducted unit, an Extreme Series model with three-speed fans, or a split system may be the best solution.

Tracking the status of your order is easy. Once your order has been processed and shipped, you will receive a confirmation email containing a unique tracking number. You can use this tracking number on our website or the carrier's website to monitor the real-time status and location of your package.

We understand that circumstances may change. If you need to modify or cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that orders are processed quickly to ensure prompt delivery.

We offer a variety of convenient payment methods to make your shopping experience seamless. Accepted payment methods include major credit cards.

We offer a variety of shipping options to cater to different customer preferences. Standard shipping is the most economical choice with a delivery time of 14 days, while expedited shipping provides a faster delivery option at an additional cost.

The exact shipping costs are calculated based on the destination and the weight of the items in the customer's shopping cart. Customers can view the shipping costs during the checkout process before completing their purchase.

Yes, we do offer international shipping to many countries. During the checkout process, customers can select their country, and shipping costs and estimated delivery times will be provided accordingly.

Our return policy is designed to ensure customer satisfaction. If you're not completely satisfied with your purchase, you can return the item within 30 days of receiving it for a full refund.

Initiating a return is simple. Log in to your account on our website, go to the order history section, and select the item you wish to return. Follow the provided instructions to generate a return authorization, and then ship the item back to us using the prepaid shipping label provided.

In most cases, return shipping fees are the responsibility of the customer. However, if the return is due to an error on our part, such as receiving a damaged or incorrect item, we will cover the return shipping costs. We recommend using our provided prepaid shipping label for hassle-free returns.

We stand behind the quality of our products and offer a 1-year warranty on all purchases. This warranty covers manufacturing defects and ensures that our customers receive items free from defects in materials and workmanship.

Product registration for warranty coverage is a straightforward process. Upon receiving your order, you will find detailed instructions on how to register your product on our website.

While our warranty is comprehensive, there are certain situations not covered. The warranty does not extend to damages caused by misuse, accidents, modifications, or unauthorized repairs.

Absolutely! We offer competitive wholesale pricing for customers interested in purchasing our products in larger quantities. Our wholesale pricing is tiered, meaning that the more units you order, the lower the per-unit cost. To inquire about our wholesale pricing and terms, please contact our dedicated wholesale team.

Our wholesale program has minimum order quantity requirements to ensure you receive the best possible pricing and to streamline the fulfillment process. The minimum order quantities vary depending on the product. For detailed information on minimum order quantities, product availability, and bulk pricing, please get in touch with our wholesale team.