How your order gets from our warehouse to your front door.

Every Wine Majesty order moves through the same fulfillment pipeline — order received, payment authorized, manufacturer verification, packing, and dispatch. Most in-stock orders are prepared for shipment within 1–5 business days, depending on product availability and the manufacturer's processing times.

1.1 Processing window

• Standard, in-stock items — prepared for shipment within 1–5 business days of order placement.
• Made-to-order & freight items — processing times vary by brand and product type. The expected production window is shown on each product page.
• Business days only — processing does not run on weekends or U.S. federal holidays.

1.2 Order confirmation

Once you place an order, you will receive an order confirmation email confirming that we have received your order and authorized your payment. After we receive your order our team takes the following steps:

• We verify product availability with the manufacturer.
• If the item is in stock, the order is prepared for shipment.
• If the item is unavailable or on backorder, we will notify you and void the authorization if needed.

1.3 Why processing can take a few days

Wine Majesty is an authorized dealer for specialty wine-storage brands; many items ship directly from each manufacturer's warehouse rather than ours. That means our processing window includes order verification, payment capture, manufacturer stock confirmation, and routing the freight or parcel — steps that protect both you and the manufacturer's warranty.

If your order is in stock and your payment is confirmed, it typically ships within 1–5 business days. As soon as the carrier picks it up, we send you the tracking link by email so you can follow it to your door.

2.1 When you'll get tracking

• Orders typically ship within 1–5 business days after confirmation.
• Tracking information is sent via email within 24 hours after shipment.
• Freight shipments may include a separate scheduling call from the carrier to set up your delivery appointment.

2.2 The fulfillment timeline at a glance

Wine Majesty ships to the contiguous 48 US states only. We do not currently ship to Hawaii, Alaska, APO/FPO, or US territories. If your address is not accepted at checkout, the item is not eligible for delivery to your destination.

You are welcome to contact us before ordering and we will confirm whether a workaround is available, or recommend a similar product that ships to you.

Shipping times shown on product pages and below are estimates — they are not guaranteed. Typical end-to-end delivery for an in-stock product is 6–13 business days from order placement.

4.1 Standard timeline

4.2 What can affect delivery times

Delivery times may vary depending on:

• Manufacturer availability — production schedules and stock levels at the brand's warehouse.
• Carrier delays — parcel and freight network volume, missed scans, or rerouting.
• Freight scheduling — appointment-based deliveries depend on the carrier's local route capacity and your availability.
• Weather or logistical disruptions — storms, port closures, or regional service disruptions outside our control.

If you need to change your shipping address, please contact us as soon as possible. The earlier we hear from you, the more likely we can intercept the order before it leaves the warehouse.

5.1 The three rules

• Address changes are only possible before shipment. Once a tracking number is generated and the carrier has the package, the destination is locked in their system.
• Carrier fees pass through to you. If an address change causes additional carrier fees (rerouting, residential surcharge, redelivery), the customer is responsible for those charges.
• Once an order has shipped, address changes may not be possible. Some carriers offer a paid intercept service; many do not, especially for freight.

Depending on the product and the destination, we offer three levels of delivery service. Availability of each method depends on the product, the carrier, and your location — the eligible options are shown at checkout for every item.

6.1 The three service levels

6.2 Choosing the right method

Availability of shipping methods depends on the product and your location. Standard delivery is to your door; assembly instructions are included with every product, and VintageView racks include video guides. For larger units — full racking systems, freestanding cellars, multi-zone coolers — optional professional assembly is available from $200. The eligible method appears next to the price on each product page; if you'd like a recommendation, contact us before ordering.

6.3 Shipping cost by brand

Wine Majesty ships from three brand partners, each with its own origin warehouse and shipping economics. Shipping cost depends on the brand, item weight, and your destination zone:

• VintageView wine racks — free shipping on the contiguous 48 US states. Racks ship UPS Ground from Denver, CO, typically arriving in 3–5 business days. No minimum order, no exclusions.
• Allavino coolers and refrigerators — freight calculated at checkout, based on item weight and destination zone. Allavino units ship from San Diego, CA. Smaller units (under 150 lbs) ship UPS Ground; larger units ship via LTL motor freight (curbside delivery only).
• Wine Guardian cooling systems — free shipping on the contiguous 48 US states. Wine Guardian units ship from Syracuse, NY. No minimum order, no exclusions.

Optional professional assembly is available on larger units as a paid add-on from $200 — please contact us before ordering for a quote.

Shipping and delivery timelines are estimates only. Once an order is in the carrier or manufacturer's hands, the timing is largely outside our direct control.

7.1 What we are not responsible for

Wine Majesty is not responsible for delays caused by:

• Shipping carriers — including missed scans, rerouting, or local capacity issues.
• Manufacturer production timelines — delays in production, materials shortages, or quality holds.
• Weather or natural events — storms, floods, fires, port closures.
• Supply chain disruptions — broader logistics or freight network issues.

7.2 If you choose to cancel after shipment

If a customer chooses to cancel an order due to shipping delays after the order has shipped, the customer is responsible for any return shipping, restocking, or carrier-related fees. See the Refund Policy for the full cancellation rules.

Please inspect your order immediately upon delivery. Concealed or transit damage discovered later is far harder to claim with the carrier — and there is a strict 24-hour window for reporting it to us.

8.1 If your order arrives damaged

If the box, crate, or product shows any sign of damage on arrival, do the following before doing anything else:

• Take clear photos of the item, the packaging, and the shipping label — wide shots and close-ups.
• Note the damage on the carrier's delivery receipt before signing, if possible.
• Contact us within 24 hours at support@winemajesty.com.
• Keep all original packaging until the claim is resolved — the carrier may need to inspect it.

8.2 Lost shipments

If your tracking shows the package as delivered but you have not received it, please check with neighbors, building management, and any household members first. If it cannot be located within 48 hours of the delivery scan, contact us — we will open a trace with the carrier and, if appropriate, file a lost-package claim on your behalf.

Wine coolers, cellars, and full racking systems usually ship by freight. A short amount of preparation on your end makes the appointment go smoothly — and helps you catch any damage before the driver leaves.

Re-delivery fees billed by the carrier for missed appointments are the customer's responsibility. If you are not going to be home for a scheduled appointment, please contact the carrier (or us) as soon as possible to reschedule.

10.1 Changes to this Shipping Policy

We may update this Shipping Policy from time to time, including to reflect changes in carrier rates, manufacturer agreements, or for other operational, legal or regulatory reasons. We will post the revised policy on this page and update the "Last updated" date. Orders already placed are governed by the policy in effect at the time of purchase.

10.2 Contact

For shipping questions, tracking help, address changes, freight scheduling, or to report a damaged delivery, please call or email us using the details below. The fastest path is always the phone during customer support hours.