Phase 01 · Year 1
§ 1.1
Year 1 — Full Coverage.
For one year from the date of purchase by the original owner, Allavino will repair or replace any part of the unit that proves to be defective in material or workmanship under normal use. Allavino covers both parts and labor during this period, at no cost to you.
1.1 What’s included
- Parts — any component that proves defective in material or workmanship.
- Labor — service labor required to perform the repair.
- Window — one year from the date of original purchase by the original owner.
- Outcome — repair or replacement of the defective part, at no cost to you.
Good to keep
Hold on to your order confirmation email — it serves as your proof of purchase and original date of purchase. We can also pull it from your order history at any time.
Phase 02 · Years 2 – 5
§ 2.1
Years 2 – 5 — Compressor Coverage.
For the second through fifth year from the date of original purchase, Allavino will provide a replacement compressor free of charge in the event of compressor failure. Service labor and freight charges during years 2–5 are the customer’s responsibility.
2.1 What’s included & what isn’t
Allavino · compressor coverage years 2–5
| Item |
Covered? |
Notes |
| Replacement compressor |
Yes — free |
Provided by Allavino in the event of compressor failure |
| Service labor |
Customer pays |
Cost of installing the replacement compressor |
| Freight charges |
Customer pays |
Shipping of the replacement compressor |
Why this matters
The compressor is the most expensive component of a wine cooler. Coverage that extends four years past the full warranty keeps the costliest part of the unit protected long after year 1.
Conditions · Section 03
§ 3.1
Important conditions.
The Allavino warranty applies under the following conditions. Please review them before installing or operating your unit.
01
Per the user manual
The unit must be installed and operated according to the user manual.
02
Residential use
This warranty applies to residential use only. Rental or commercial use is covered for 90 days.
03
Replacement policy
If a product cannot be repaired, Allavino will provide a reasonably similar replacement (new or factory refurbished).
Limits · Section 04
§ 4.1
What’s covered & what’s not.
A side-by-side view of what the Allavino warranty covers and the items it specifically excludes.
Covered
Included under the warranty
- Defects in material or workmanship under normal use
- Parts & labor — for one full year from purchase
- Replacement compressor — years 2 through 5
- Reasonably similar replacement unit if a repair is not possible
Not covered
Specifically excluded
- Food, wine, or beverage spoilage from a malfunction
- Incidental or consequential damages
- Door springs, frames, inner door panels, door rails, and door supports (parts and labor)
- Damage from improper installation, misuse, or unauthorized service
- Normal cosmetic wear
Process · Section 05
§ 5.1
How to file a claim.
Contact Wine Majesty support — we handle the warranty claim directly with Allavino, so you only deal with one team.
5.1 The three steps
Step 02
Have details ready
Order number, model number, and a clear description of the issue. Photos are helpful where relevant.
Step 03
We file with Allavino
We open and manage the claim directly with Allavino — you only deal with our team until it’s resolved.
