Genuwine Cellars Reserve: covered against manufacturing defects. The Lifetime Warranty is a separate thing.

1.1 Why we say this so plainly

Genuwine Cellars designs, builds and installs complete cellars. When its own crew measures, fabricates and installs a project, the finished installation carries a Lifetime Warranty. That warranty is written around the installation, not only around the parts, which is why it does not travel with a system that someone else mounts.

Wine Majesty ships Genuwine Cellars Reserve systems to you as a product. We do not install them. So the Lifetime Warranty does not apply to your order, and any page anywhere that implies it does is wrong. We would rather lose a sale than let you find this out after a failure.

1.2 What you do get

You get the same hardware, built in the same shop, covered against defects in materials and workmanship. That is a real warranty and it is described in section 02. What you do not get is coverage for the installation, because we are not the ones doing it.

If a Lifetime Warranty on the finished installation matters to you, tell us. Genuwine Cellars runs a full design and installation service, and we would rather route you there than sell you something on a misunderstanding.

Every Genuwine Cellars Reserve system sold by Wine Majesty is covered against defects in materials and workmanship. The cable displays are built from aircraft-grade stainless steel tension cable and precision-milled solid aluminum hardware, and a fault in any of that is a manufacturing claim.

2.1 A covered claim

• Defective hardware: milled components that arrive cracked, mis-threaded, out of tolerance or with a finish fault from the factory.
• Cable and tension components: cable, ferrules or tensioners that fail under the intended load because of a manufacturing fault.
• Wrong or missing parts: a configuration, finish or component that does not match your confirmed order, corrected at no cost to you including freight.
• Freight damage: handled as a carrier claim. Genuwine files the claim with the carrier on the basis of your photographs and coordinates replacement of the affected parts.

2.2 A proven defect inside 60 days

Where a defect is clearly demonstrated, Genuwine accepts a free return within 60 days of delivery, with return freight covered. Outside that window, a defect claim is still assessed on the merits, but the resolution is more likely to be replacement parts than a full return.

3.1 These are engineered wall systems

3.2 Made to order, and it crosses a border

Genuwine Cellars Reserve cable and floating displays are made to order, with an estimated lead time of 4 to 8 weeks depending on size and complexity. They are manufactured and shipped from Genuwine Cellars in Winnipeg, Manitoba, Canada.

Import duties, taxes and customs brokerage on your shipment are arranged and prepaid through Wine Majesty. Nothing is billed to you at delivery. If a carrier ever attempts to collect a customs or brokerage charge from you, do not pay it. Contact us immediately and we will resolve it with the carrier.

A side-by-side view of the manufacturing-defect coverage that applies to Genuwine Cellars Reserve systems shipped by Wine Majesty.

Contact Wine Majesty support. We raise the claim with Genuwine Cellars directly, including any carrier claim, so you only deal with one team.

5.1 What to send us

• Your order number and the system and finish ordered, for example Lumina in Silver.
• Photographs of the affected component, the carton and the shipping label.
• Whether the system has been installed or tensioned. Tell us honestly, because it changes which route the claim takes.
• For a freight claim, please send photos within 24 hours of delivery. The carrier's window is short and we cannot extend it.