Cancellations, returns, and refunds — written in plain English.

Wine Majesty sells specialty wine storage products — many built to spec or shipped directly from the manufacturer's facility. Whether an order can be cancelled or changed depends entirely on whether the item has entered production or has already left the warehouse.

1.1 When you can cancel

• Free of charge — orders may be canceled at no cost if they have not yet shipped or entered production.
• Once shipped or in production — orders cannot be canceled or refunded. Many of our products are made to order or shipped directly from the manufacturer, and once production begins those costs cannot be recovered.
• Return shipping — return shipping is paid by the customer unless the product is defective or incorrect.

1.2 How to request a cancellation

To request a cancellation, please contact us as soon as possible — the sooner we hear from you, the more likely we can intercept your order before it enters production or hits the carrier's truck.

1.3 What happens after you ask

Many of the products sold by Wine Majesty — including a number of wine cooling units, custom rack configurations, and made-to-spec cabinetry — are manufactured specifically for your order after it is placed.

Because these products are manufactured specifically for your order:

• They are non-returnable and non-refundable.
• Orders cannot be canceled once production begins.
• Specifications are final at the moment payment is processed and the order is sent to the manufacturer.

If your product is eligible for return — meaning it is a stocked, non-custom item, and the manufacturer permits returns — the following terms apply.

3.1 Eligibility checklist

• Within 30 days — returns must be initiated within 30 days of delivery.
• Unused & unopened — the product must be unused, unopened, and in its original packaging.
• Customer pays return shipping — return shipping costs are the customer's responsibility, unless the product was delivered defective or incorrect.
• Restocking fee — a restocking fee of up to 25% may apply, depending on the manufacturer.
• Inspection required — refunds are issued only after the returned item has been received and inspected at our facility or the manufacturer's, and are returned to the original payment method.

3.2 What is not eligible

Not all products are eligible for return. Some manufacturers do not allow returns once an item has shipped, and certain product categories are excluded entirely. The most common non-returnable categories include:

• Custom-built and made-to-order wine racks, cabinetry, and cellars.
• Wine cooling units that have been installed, plumbed in, or run with refrigerant.
• Items that have been opened, used, or are missing original packaging.
• Final-sale, clearance, or open-box items, where marked at checkout.

3.3 Return summary

Shipping times shown on product pages are estimates. Usually, total delivery time is 6–13 business days when products are in stock. Custom and made-to-order items follow the production timeline shown on each product page.

4.1 Estimates, not guarantees

• Delays may occur due to manufacturing, freight scheduling, or carrier issues outside our control.
• Wine Majesty is not responsible for carrier delays once the shipment leaves the warehouse.
• Tracking — you will receive a tracking number by email as soon as the carrier picks up your shipment.

4.2 Delivery responsibility

For freight deliveries (large coolers, cellars, and full racking systems), please ensure an adult 18+ is available to accept and inspect the shipment at the appointment time. Re-delivery fees billed by the carrier for missed appointments are the customer's responsibility.

Please inspect your delivery immediately upon arrival, before signing for it where possible. Concealed or transit damage discovered later is far harder to claim — both with us and with the carrier.

5.1 If your item arrives damaged

If the box, crate, or product shows any sign of damage on arrival, do the following before doing anything else:

• Take clear photographs of the product, the packaging, and the shipping label — wide shots and close-ups.
• Note the damage on the carrier's delivery receipt before signing, if possible.
• Notify us within 24 hours of delivery at support@winemajesty.com.
• Keep all original packaging until the claim is resolved — the carrier may need to inspect it.

5.2 How freight claims are resolved

Freight damage claims are handled directly with the manufacturer or carrier. We will open the claim on your behalf, supply your photographs and documentation, and coordinate the replacement, repair, or part shipment that the manufacturer authorizes. Resolution timing depends on the carrier's investigation — typically 5–15 business days.

Warranties vary by manufacturer and product. We do not issue our own warranty; instead, every product is covered by the warranty of the brand that built it. Warranty terms apply only to manufacturing defects under normal use.

6.1 Where to find your warranty

Warranty details can be found:

• On the product page, under the warranty section.
• Under the Warranty tab on the manufacturer's website.
• In the printed documentation that ships with the unit.

6.2 Coverage by brand

Warranty terms vary by product. The most common brands we carry are summarized below — for full terms, see the brand-specific warranty pages linked from each product.

Warranty applies only to manufacturing defects under normal use. Cosmetic damage, misuse, modification, and damage from improper installation are not covered.

6.3 How to file a warranty claim

For warranty service, contact us at support@winemajesty.com with your order number, a description of the issue, and supporting photographs or video. We coordinate the claim with the manufacturer and will let you know what they authorize — repair, replacement parts, a service visit, or full unit replacement.

Some brands enforce their own rules on top of — and occasionally instead of — the general policy on this page. Common areas where brand policies differ from ours:

• Returns — some brands disallow returns once the item has shipped from their warehouse.
• Cancellations — some brands enter production at the moment of payment, removing the cancellation window entirely.
• Warranty coverage — coverage terms (parts, labor, sealed system) vary by brand.
• Custom orders — most custom and made-to-order configurations follow the manufacturer's stricter policy.

If an exchange is approved — for a different size, configuration, or model in the same product family — the following terms apply.

9.1 Refund processing time

Refunds are processed within 7 business days after the returned item is received and inspected. Refunds are issued to the original payment method only — we do not refund to a different card, account, or store credit unless the original payment method is no longer available.

Once we issue the refund, your bank or card issuer may take an additional 3–10 business days to post the credit to your statement; that timing is outside our control.

9.2 Chargebacks & disputes

If you experience an issue with your order, please contact us first. We are committed to resolving all concerns quickly and fairly, and most issues are settled within a single email or phone call.

10.1 Changes to this Refund Policy

We may update this Refund Policy from time to time, including to reflect changes in our practices, manufacturer agreements, or for other operational, legal or regulatory reasons. We will post the revised policy on this page and update the "Last updated" date. Orders already placed are governed by the policy in effect at the time of purchase.

10.2 Contact

For any cancellation, return, exchange, freight damage, or warranty question — or to start a return — please call or email us using the details below. The fastest path is always the phone during customer support hours.