Contact Β· Concierge & Trade Desk
Start with our AI.
Finish with a specialist.
Our AI concierge takes your first message any hour of the day β captures the details, sketches a starting plan, and hands you to a human wine-storage specialist the moment the conversation needs one.
Start a conversation
Tell us what you're looking for.
Our AI concierge picks this up immediately, drafts a starting plan, and loops in a human specialist as soon as the conversation calls for one. The more you share β bottles owned, room dimensions, climate, deadline β the sharper the response.
How conversations work
AI handles the first hello.
Humans take it from there.
Every first message β phone, email, or form β is met by our AI concierge: it captures the essentials, drafts a starting plan, and hands you to a certified specialist the moment your project asks for one. No repeating yourself, no losing the thread.
01
AI Concierge Β· 24/7
You write or speak β anytime.
The AI reads your message, asks a few sharp follow-ups (bottle count, room, climate, timeline), and confirms what we'll need to draft a plan. Average first reply: under a minute.
02
Handoff
It pages a human the moment it matters.
Pricing, custom design, technical detail, trade pricing, anything sensitive β the AI hands you off to the right specialist with the full thread already attached. No starting over.
03
Certified Specialist
A human owns your project to the finish.
One named specialist β by phone, email or scheduled call β until your plan is right and your unit is delivered. Free design plan returned within 48 hours of the handoff.
Departments
Reach the right desk, faster.
We staff each department with specialists in that lane β sales, service, trade, press. Save a step and write to whoever you actually need.
01 / Concierge
Sales & Design
New cellars, kitchen units and free design plans. The default desk if you're not sure who to write to.
support@winemajesty.comReplies in 4 hrs
02 / Service
Orders & Service
Existing orders, delivery tracking, parts, warranty claims and post-install questions.
support@winemajesty.comReplies same day
03 / Trade
Trade & Hospitality
Designers, builders, hotels, restaurants and sommeliers. Project pricing, spec books and CAD support.
support@winemajesty.comDedicated rep
04 / Press
Press & PR
Editorial inquiries, image rights, founder interviews and project features. Lookbook on request.
support@winemajesty.comReplies in 2 days
Before you write
Quick answers.
The five questions that come up most. If your situation isn't here, the form above is the right place to land β we read every message ourselves.
Open the formHow fast do you respond?
Our AI concierge replies in under a minute, any hour. A human specialist takes over within 4 business hours, Monday through Saturday. Free design plans β capacity, layout, budget range β are returned within 48 hours of the handoff.
Is the design plan really free?
Yes β and it stays free whether or not you order from us. You receive a layout, capacity calculation, cooling-load assessment, and a budget range across two or three configurations. We earn the order by being right, not by charging up front.
Do you ship outside the US?
We're an authorized US dealer and ship free to the contiguous 48 states. We do not ship to Hawaii, Alaska, or APO/FPO addresses. International orders are reviewed case-by-case for trade clients β write to support@winemajesty.com with details and we'll come back with a feasibility note.
Am I talking to a person or a bot?
Both β in that order. Our AI concierge handles the first exchange, gets your basics on paper, and answers anything routine. The instant your project needs judgment β sizing, custom design, technical detail, trade pricing β a certified specialist takes the conversation over with the full thread already in front of them.
What if something goes wrong after delivery?
Every unit ships with the manufacturer's full warranty intact, and we sit between you and the brand for the life of the piece. One email to support@winemajesty.com β we make the calls, schedule the tech, ship the part, and follow up until it's resolved.
Or skip the form
Start the conversation.
Any hour of the day.
Our AI concierge answers in under a minute and brings in a human specialist the moment your project needs one. Or skip ahead and call us during business hours β a real person picks up.